Returns, exchanges & repairs

30-day return window

We accept returns for all Ddala products within 30 calendar days of delivery. To qualify for a standard return, the product should be unused, unworn, and in its original condition and packaging. Please provide your order number or other proof of purchase.

If an item arrived damaged, defective, or different from what you ordered, contact us as soon as possible. We may ask for clear photographs so we can assess the issue and arrange the most appropriate solution.

Exchanges

You may request an exchange within 30 calendar days of delivery. Exchanges are subject to the requested product or variation being available. If it is unavailable, we will contact you to agree on a replacement, store credit, or refund.

How to start a return or exchange

1. Contact us before sending or bringing back the product. Include your name, order number, product, and reason for the request.
2. Wait for our team to confirm the return location and instructions.
3. Package the product securely and include all original parts and accessories.

For a change-of-mind return or exchange, the customer is responsible for the cost of returning the product. If we supplied an incorrect product or it arrived damaged or defective, Ddala African Works will cover the reasonable return delivery cost.

Inspection and refunds

We inspect returned products after receiving them. Once a return is approved, we will confirm the refund method with you and process the refund within seven days. After we issue the refund, the time for funds to appear may also depend on the bank, card provider, mobile-money provider, or payment method used.

Original delivery charges are not refundable for change-of-mind returns. They will be refunded when the return results from an incorrect, damaged, or defective product supplied by us.

Paid repairs within one year

A product made by Ddala African Works may be brought back for a repair assessment within 12 months of purchase. This is a paid repair service and is separate from the 30-day return and exchange policy.

Repair availability depends on the product's condition, materials, and whether a safe, durable repair is possible. We will inspect the product and provide the repair price before beginning any work. The customer is responsible for approved repair charges and any transport costs associated with the repair.