Your data, handled with care.

When you browse or shop with Ddala African Works, we collect information needed to provide the storefront, customer accounts, orders, delivery, support, and security.

This may include your name, email address, phone number, delivery country, city, address, postal code, account profile details, order details, cart contents, wishlist items, product views, search history, newsletter subscription email, payment status, and messages or notes you send to us.

If you choose to sign in or create an account with Google, we request the basic Google permissions openid, email, and profile.

We use this Google data to verify your identity, create or sign you in to your Ddala customer account, link your Google account to your Ddala account, and prefill basic account details such as your email address and name.

We do not use Google user data for advertising, we do not sell Google user data, and we do not transfer Google user data except as needed to provide sign-in, account access, security, or as required by law.

We use your information to process orders, manage carts and wishlists, arrange delivery, send order confirmations and updates, provide account access, respond to support requests, improve storefront functionality, prevent abuse, and comply with legal or tax obligations.

If you subscribe to our newsletter, we use your email address to send Ddala updates and promotional messages. You can unsubscribe at any time.

When you choose online payment, payment processing is handled by Pesapal. We send payment and order details needed to create and verify the payment, such as your order amount, order reference, name, email address, and phone number.

We do not store your full card number or online payment credentials on the Ddala African Works website.

We use cookies and browser storage to keep you signed in, remember your cart, remember theme preferences, support staff sessions, and improve the shopping experience.

Your browser may let you block or delete cookies and local storage. Some account, cart, checkout, and preference features may not work correctly if you do so.

We share personal information only with service providers that help us operate the website, process payments, send emails, manage orders, deliver products, secure the service, or meet legal requirements.

These providers are allowed to use the information only for the services they provide to us. We do not sell your personal information.

We keep information for as long as needed to provide the website, maintain customer accounts, complete orders, keep business records, resolve disputes, prevent fraud, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website or online service can guarantee perfect security.

You may request access, correction, or deletion of your personal information by contacting us. We may need to keep some information where required for orders, accounting, security, fraud prevention, dispute resolution, or legal compliance.

You can also sign out of your account, clear your browser storage, unsubscribe from marketing emails, or choose not to use Google sign-in.

Ddala African Works is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this privacy policy as our website, services, or legal obligations change. The updated version will be posted on this page with a new last updated date.